Skip to content

TWI Problem Solving (PS)

Transforming your workforce into a solutions army.

Available Formats
In Person
Introduction to Problem Solving

Imagine active problem solving ingrained in your frontline people. It’s not a stretch when you add TWI Institute’s Problem Solving (PS) coaching and training to your improvement planning.

PS adds systematic problem solving to the skills that TWI’s core programs deliver in Job Instruction (JI), Job Relations (JR), Job Methods (JM) and Job Safety (JS). Problem Solving trains your people how to act on problems rather than wait for someone else to solve them or complain about the situation.

Supervisors and workers learn to recognize the earmarks of any problem that will impact workflow, production and output, teamwork, safety, quality and customer satisfaction. They will be able to pinpoint problem areas and identify causes, be they direct, indirect, personal, physical or cultural. Our JI, JR, JM and JS programs provide the modeling that team members need for proposing solutions, correcting the problem and evaluating the results. And, because PS is structured and systematic, problem solving becomes integrated with their skills and virtually second nature.

Our End-to-End programming assures adoption and continuation of PS’s benefits. Your TWI Institute coach will meet with management, managers, trainers, supervisors and team leaders to observe your TWI PS implementation. Your coach will gauge progress, identify problems, suggest solutions and help realign goals.

What We Will Cover

Problem Solving, as is the case with all TWI Institute programs, is focused on supervisors, team leaders and the workers themselves. PS provides a proven and reliable system for elevating the kind of engagement and participation that advances ongoing or planned continuous improvement, kaizen, lean and operational excellence initiatives.

  • Defining the nature and types of problems
  • Understanding the relationship between problems and results
  • Exploration of causes, direct and indirect, physical, personal and cultural
  • Learning to use the Problem Solving 4-Step Model
    1. Isolate and state the problem
    2. Prepare for the solution, collect evidence, assess impact
    3. Correct the problem: Improve skills, modify behaviors, improve methods
    4. Check and evaluate results
  • Differentiating between short-term and long-term solutions and their effects
  • Managing for change and mitigating disruption

More On PS

Experience impressive improvement through TWI Problem Solving

PS generates a higher return on human capital by elevating engagement and collaboration between supervisors, team leaders and the workforce. Your people add new value to business performance through their ability to recognize and act on problems.
Higher Productivity, Lower Costs

Solutions are focused on risk- and cost-related issues like eliminating waste, streamlining operations, reducing errors, improving safety

Higher Job Satisfaction

Realize more involvement, collaboration and self-satisfaction

Positive Working Environment

Higher levels of camaraderie, trust and loyalty; acceptance of change and challenges

Alignment of Purpose and Performance

Achieve the effects of synergy among individuals, teams and departments.

Problem Solving delivers results across multiple industries

The positive impact of what PS creates in workplace environments can be felt across a wide spectrum of industries. Whether you work in Operations, Human Resources, Quality, Risk Management, Production or Customer Service and Satisfaction, Problem Solving can bring the kind of collaboration and team spirit that drives brilliant results.


Savings in Manpower Costs/Manufacturing


Reduction in Scrap/Manufacturing


Increase in Productivity/Multi-industry


Improvement in Employee Engagement/Healthcare
These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

What Our Clients Say

OSHA issue resolved when recordable incident rate dropped 62% while training time dropped over 50%
reduction in Training time

Our end-to-end approach sets us apart

Our proven methods stretch far beyond essential TWI, Kata and Standardized Work training. From initial preparation to ongoing consulting, we prepare people and workplaces for continuous improvement, better outcomes and increased engagement.
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
Step One:

We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.

Step Two:

Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.

Step Three:

We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.

Step Four:

We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.

Step Five:

We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer) Train-the-Trainer Certification, and TWI:2018 Certification.

Step Six:

We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.

Ready to get started?

Explore TWI Institute Programs

Problem Solving is an important program in TWI Institute’s offering and should be applied by using key learnings from Job Instruction, Job Relations and Job Methods. Round out your improvement planning with programs that solve problems through stronger supervisor/worker relationships.

Ready to get started?