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TWI Problem Solving (PS)

Transforming your workforce into a solutions army.

A group of people sitting around a table while a woman stands pointing down to paperwork on the table
Course Overview
Course Overview
Format
In Person
Prerequisite Experience
Standardized Work, Job Instruction, Job Relations
Course Duration
40 Hours
Course Size
Up to 15 Participants
Location
Client On-site
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Objectives of the Course

Objective 1

Learn how to identify the true causes of problems

Objective 2

Use Training Within Industry methods to resolve problems

Objective 3

Develop processes to prevent the recurrence of problems

Participant Details

Who is this program for?

  • Frontline Supervisors
  • Team Leaders and Managers
  • Continuous Improvement, Production, Engineering
    and Maintenance Specialists

What do I need to bring?

  • Examples of real problems from the shop floor

What Is Problem Solving?

Problem Solving (PS) empowers your team to proactively address challenges instead of waiting for others to resolve them or simply expressing concerns about the situation. PS adds systematic and active problem solving to the skills that TWI’s core programs deliver in Job Instruction (JI), Job Relations (JR), Job Methods (JM) and Job Safety (JS).

Both supervisors and workers learn to recognize the early signs of any problem that will impact workflow, production and output, teamwork, safety, quality and customer satisfaction. They will be able to pinpoint problem areas and identify causes — be they direct, indirect, personal, physical or cultural.

Our JI, JR, JM and JS programs provide the modeling that team members need for proposing solutions, correcting problems and evaluating results. The structured and systematic approach of PS ensures that problem solving becomes integrated with their existing work skills and virtually second nature.

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What We Will Cover

Problem Solving, as is the case with all TWI Institute programs, is focused on supervisors, team leaders and workers themselves. PS provides a proven and reliable system for elevating the type of engagement and participation that advances ongoing or planned continuous improvement, kaizen, Lean and operational excellence initiatives.

Our end-to-end programming assures adoption and continuation of these benefits. Your TWI Institute coach will meet with management, managers, trainers, supervisors and team leaders to observe your TWI PS implementation. Your coach will gauge progress, identify problems, suggest solutions and help realign goals.

  • Defining the nature and types of problems
  • Understanding the relationship between problems and results
  • Exploring causes, direct and indirect, physical, personal and cultural
  • Learning to use the Problem 4-Step Model
    1. Isolate and state the problem
    2. Prepare for the solution collect evidence, assess impact
    3. Correct the problem: improve skills, modify behavior, improve methods
    4. Check and evaluate results
  • Differentiating between short- and long-term solutions and their effects
  • Managing for change and mitigating disruption

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Recommended Learning Pathway

Learning Pathway Image
Step 1
Job Instruction, Job Relations, & Job Safety
JI, JR and JS create a foundation for skills training and employee management. It is recommended that these courses be taught, implemented and sustained before moving on to the next level.
Learn More About JI Learn More About JR Learn More About JS
Step 2
Job Methods & Standardized Work
With the foundations in place, now comes the time to improve the "one best way" to get work done. Both JM and SW ensure that improvement is continuous and sustainable.
Learn More About JM Learn More About SW
Step 3
Problem Solving
Your system is in-place, now you need to keep it running smoothly. PS offers a systemic approach to identifying and solving issues that could impact workflow, safety, teamwork or customer satisfaction.
Learn More About PS

What Our Clients Say

OSHA issue resolved when recordable incident rate dropped 62% while training time dropped over 50%
50%
reduction in Training time

Credly Certifications with TWI

We are committed to providing you with the tools necessary to achieve your professional goals, and we understand that communicating your credentials in an ever-expanding online marketplace can be challenging. That is why we partner with Credly to provide you with a digital version of your credentials. Digital badges can be used in email signatures or digital resumes, and on social media sites such as LinkedIn, Facebook and X (Twitter). This digital image contains verified metadata that describes your qualifications and the process required to earn them.

Learn More About TWI Certifications

Problem Solving delivers results across multiple industries

The positive impact of what PS creates in workplace environments can be felt across a wide spectrum of industries. Whether you work in Operations, Human Resources, Quality, Risk Management, Production or Customer Service and Satisfaction, Problem Solving can bring the kind of collaboration and team spirit that drives brilliant results.
Industries
Transportation
Healthcare & Pharmaceutical
Manufacturing
Energy & Environmental
Distribution & Retail
Government & Institutions
Departments
Human Resources/Training
Operations
Quality Management
Risk Management
Production

45

%
Savings in Manpower Costs/Manufacturing

33

%
Reduction in Scrap/Manufacturing

45

%
Increase in Productivity/Multi-industry

23

%
Improvement in Employee Engagement/Healthcare
These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

Our end-to-end approach sets us apart

Our proven methods stretch far beyond essential TWI, Kata and Standardized Work training. From initial preparation to ongoing consulting, we prepare people and workplaces for continuous improvement, better outcomes and increased engagement.
  1. 1
    Preparation
  2. 2
    Education
  3. 3
    Adoption
  4. 4
    Integration
  5. 5
    Certification
  6. 6
    Continuation
Step One:
Preparation

We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.

Step Two:
Education

Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.

Step Three:
Adoption

We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.

Step Four:
Integration

We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.

Step Five:
Certification

We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer), and Train-the-Trainer Certification.

Step Six:
Continuation

We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.

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