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Solutions Through People

Employee Engagement Training & Consulting For Long-Term Success

Why Employee Engagement Matters

In today’s competitive market, every organization’s success depends on its employees’ engagement. Engagement is the extent to which an employee commits to something or someone in their organization, and can manifest in how hard they work, their level of commitment to their company’s mission statement, or as dedication to making a positive contribution to their team.

According to the Society for Human Resource Management (2021), high levels of employee engagement can:

  • Promote retention of talent
  • Foster customer loyalty
  • Improve organizational performance and stakeholder value

Getting to this point is a collaborative effort between the employee and the organization — aided in large part by effective training.

TWI Institute offers Job Relations (JR), a training program that leads supervisors and managers in developing skills to engage employees. JR is designed to help workers feel valued and respected because they know their work is appreciated and their ideas are heard. The program can also support a work environment that embodies psychological safety, where employees feel comfortable voicing their needs to their supervisor. This mutual trust fosters a workforce of people authentically committed to the success of their organization.

Results that make a difference


improvement in employee engagement


increase in improvement ideas


increase in productivity


reduction in waste
These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

Employees who are not actively engaged at work pose certain risks to their organization, including lower productivity, lower morale, lower product quality, dissatisfied customers and ultimately a loss of revenue. Disengaged employees can also negatively influence workforce morale, which further exacerbates these issues and can lead to increased turnover.

Source: Gallup, 2022

What Our Clients Say

Employees are trained…so that it’s easier to understand what is required and how things are done. Training time reduced from 15 days to three; employee satisfaction grew 23.5%.
From Danske Bank

Programs for Leadership Development Training

Our programs make a big difference for a simple reason — they are foundational. They focus on developing the skills and relationships you need to cultivate more empowered leaders.

Employee engagement problems solved by our coaching and training programs.

Strained Relationships

Repairing relations between supervisors and their workers for whom even the simplest of tasks is an uphill battle.

Lack of Engagement

Involving supervisors, teams and workers in ideation and solutions.

Resistance to Collaboration

Creating alignment with your organization’s vision; building productive relationships and teamwork between supervisors and workers.


The number one reason workers quit their jobs is the treatment they get from their immediate supervisor.


Developing leadership skills that “operationalize” Respect for People.

Frustration and Fear

When employees are taught to do their jobs well, and are recognized for the good work they do, they are motivated to do more and participate in improvement.

Factors That Impact Employee Engagement

Focus on the basics. During significant turmoil, the basic elements of employee engagement become vulnerable … Employees’ confidence that they know what’s expected of them, have the right materials and equipment, and have the opportunity to do what they do best [decline] the most. Getting these basic elements right increases resiliency. Source: Gallup (2022)

TWI Institute programs enable leaders, managers and employees to develop trust and pride in their organization, their work and each other. Using TWI relationship-building and sharing exercises, learners in our programs are encouraged to examine their:

  • Pride and confidence in their organization
  • Pride and confidence in their performance
  • Relationship with their manager or supervisor
  • Trust in the leadership team

By helping to grow and foster these key attributes, TWI Job Relations training gets at the heart of the leading factors in talent retention and satisfaction.

Leverage Our Insights Into Employee Engagement

Most good business leaders understand the importance of employee engagement. They are committed to making their organizations great places to work by building trust and strong relationships between workers and leaders. Companies of all sizes and industries can leverage the power of people to ignite ideas, solve problems and spur growth.

The TWI Institute offers insights and diverse experiences that demonstrate how to play to your people’s strengths, from organizations with a global presence to local mom-and-pop shops.

Our end-to-end approach sets us apart

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Step One:

We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.

Step Two:

Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.

Step Three:

We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.

Step Four:

We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.

Step Five:

We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer) Train-the-Trainer Certification, and ISO:2018 Certification.

Step Six:

We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.

Ready to get started?