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TWI, Kata and Standardized Work in Operations

People — not tools — are central to operational excellence.

Improvement, Process, Productivity, Customer Satisfaction – people are the key to achieving your OpEx goals in all areas

In a study by BTOES, Pressing Issues in Operational Excellence, the top five consistently mentioned themes were: Improvement, Process, Productivity, Customer and Training. People are intrinsic to each and every one. Not so obvious, though, is the common understanding of how critical people are to achieving relevant goals.

Dan Markovitz, author of two Shingo Research Award-winning books, Building the Fit Organization and A Factory of One, said, “The operational excellence community has finally come around to seeing the wisdom in…embracing the centrality of respect for people. The community now realizes that total focus on the use of a canonical set of tools is myopic at best, and counterproductive at worst.

“Tools are easy to teach, and the quick wins companies realize by using these tools are the corporate equivalent of a sugar high. It’s hard to quit. But for long-term success, employees must come ahead of the income statement. So, call your OpEx program whatever you like…but don’t leave people out of the equation.”

The TWI Institute is a people business that coaches and trains. Our programs generate results and value in workplaces by advancing skills, contributions and self-respect among supervisors and workers. The work we do with you and your teams provides the ideal foundation, or complement, to continuous improvement training, lean, kaizen, six sigma or leadership development training initiatives.

Who Our Programs Help

Every organization is different, but people problems often are similar. Our experience in working with leaders on Kata, Standardized Work and TWI in Operations enables us to structure the exact kind of coaching and training solution that fits you best.

Our Programs Help

  • Business Process Management
  • C-levels, V-levels, Directors and Managers
  • Culture Development and Sustainability
  • Improvement and Continuous Improvement Leaders
  • Lean Leads
  • OpEx Management
  • Program Management
  • Six Sigma Masters and Black Belts
  • Strategy Development and Execution Leads
  • Training Management
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Experience Impressive Results with Our Proven Programs

Create Value Where It Counts

TWI Institute works hand-in-hand with supervisors and people on the frontlines. Our training programs build skills, better relationships and better results.

Aligns and Supports Organizational Goals

Before training begins, we work with you to identify and track key objectives and metrics.

Change, Improve, Repeat

Make your people everyday agents of change for advancing processes and procedures.

Culture of Leadership

The way we coach and train frontline leadership skills builds a “leadership workforce” that collaborates and generates high-value improvement.


Lift in productivity


Decrease in turnover


Savings in manpower costs


Improvement in employee engagement
These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

Recommended Programs

What Our Clients Say

Our goals were to change the culture and create competitive advantage with our workforce. TWI training was the missing link to lean. We cut error rates and OSHA incidents while upping worker improvement ideas.
Walter Miller, Director of Operation Excellence From Cummins Engine

Our end-to-end approach sets us apart

Our proven methods stretch far beyond essential TWI, Kata and Standardized Work training. From initial preparation to ongoing consulting, we prepare people and workplaces for continuous improvement, better outcomes and increased engagement.
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Step One:

We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.

Step Two:

Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.

Step Three:

We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.

Step Four:

We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.

Step Five:

We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer) Train-the-Trainer Certification, and TWI:2018 Certification.

Step Six:

We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.

See where TWI Institute can take you.