Distribution & Retail
Balancing people skills with business transformation
Our deep experience in customizing our proven training programs to retail and distribution-focused organizations enables us to deliver coaching and training solutions that consider:
- The dramatic shift to online
- Upgrading tech skills on the frontline
- Training high volumes of new or temporary staff
- How your people are actually delivering for customers
- Teaching them how to solve problems
Big picture, it’s also about creating a safe environment where people can engage in meaningful dialogue about the work, no matter what kind of work gets done.
Who our programs help
Every sector is different. Our training programs help organizations in:
- Distribution and Supply Chain Systems
- Food and Beverage
- Banking and Financial Services
- Furniture and Home Improvement
- Office and Business Supply
Proud to work
with leaders like
Experience impressive results on your frontlines
Skill up Quickly
TWI Institute programs accelerate successful onboarding and process training.
Manage Ebbs and Flows
TWI Institute programs upskill, reskill and cross train across departments and locations.
Hit Key Metrics
Better coached and trained people deliver on goals for fill rates, accuracy and turnover.
Higher Customer Satisfaction
We know that coaching and training across the frontline shapes behaviors that deliver on customer expectations and create better experiences.
How much can you save in training costs?
TWI Institute programming cuts training costs dramatically. In many cases we have reduced training time from weeks to days. Use the calculator to see how much you can save.
What Our Clients Say
Our end-to-end approach sets us apart
We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.
Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.
We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.
We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.
We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer) Train-the-Trainer Certification, and TWI:2018 Certification.
We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.