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Distribution & Retail

Balancing people skills with business transformation

The retail world and its distribution processes are undergoing dramatic transformation. Working with TWI Institute provides you and your frontline people with the kind of coaching and training that address the problems that hold back progress, such as reducing turnover while managing a global workforce across multiple locations and technology platforms.

Overcoming challenges

Our deep experience in customizing our proven training programs to retail and distribution-focused organizations enables us to deliver coaching and training solutions that consider:

  • The dramatic shift to online
  • Upgrading tech skills on the frontline
  • Training high volumes of new or temporary staff
  • How your people are actually delivering for customers
  • Teaching them how to solve problems
  • Feedback/coaching

Big picture, it’s also about creating a safe environment where people can engage in meaningful dialogue about the work, no matter what kind of work gets done.

Who our programs help

Every sector is different. Our training programs help organizations in:

  • Distribution and Supply Chain Systems
  • Food and Beverage
  • Banking and Financial Services
  • Furniture and Home Improvement
  • Office and Business Supply
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Experience impressive results on your frontlines

Skill up Quickly

TWI Institute programs accelerate successful onboarding and process training.

Manage Ebbs and Flows

TWI Institute programs upskill, reskill and cross train across departments and locations.

Hit Key Metrics

Better coached and trained people deliver on goals for fill rates, accuracy and turnover.

Higher Customer Satisfaction

We know that coaching and training across the frontline shapes behaviors that deliver on customer expectations and create better experiences.

How much can you save in training costs?

TWI Institute programming cuts training costs dramatically. In many cases we have reduced training time from weeks to days. Use the calculator to see how much you can save.

Get a Free Assessment

Select Number of Employees to be Trained – Move Slider
0 1,000
Estimated total savings with TWI Institute training and coaching
*Savings are based on industry averages for training cost per employee and documented TWI Institute reductions in training time and related costs. For details, get a Free Assessment.

Proven Results


increase in productivity


reduction in training time


in manpower costs


improvement in employee engagement
These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

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What Our Clients Say

Quality improved, errors reduced, training time lowered. Huge win. Overwhelmingly positive.
Mark Anderson, Senior Manager From Amazon Fulfillment

Our end-to-end approach sets us apart

Our proven methods stretch far beyond essential TWI, Kata and Standardized Work training. From initial preparation to ongoing consulting, we prepare people and workplaces for continuous improvement, better outcomes and increased engagement.
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Step One:

We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.

Step Two:

Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.

Step Three:

We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.

Step Four:

We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.

Step Five:

We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer) Train-the-Trainer Certification, and TWI:2018 Certification.

Step Six:

We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.

See where TWI Institute can take you.