Let's Work to Solve Your Problems

Frontline productivity, process stability and improvement, leadership development, and workplace safety are examples of challenges that impact metrics that matter. We know what you're up against and can help you identify and improve those areas where people can make the difference.

Building skills, leading change, delivering improvement

TWI Institute is a people-focused company that coaches and trains. Our programs build essential skills among supervisors and team leaders, equipping them with the proper tools to train and direct their frontlines.

Our programs focus on creating a strong foundation and the right environment for your success in continuous improvement, operational excellence, Lean, kaizen and talent development initiatives.

Find the right solution for your organization

Our team works with you to develop answers across the improvement spectrum with coaching and training for TWI, Kata and Standardized Work.

Looking for custom solutions?

TWI Institute can develop a program structure that works exactly for your industry, department and specific improvement needs delivered face-to-face, online or custom configured.

Key Benefits

Elevated confidence

Teams feel better about their work because they see the impact of their contributions

Faster speed to solution

Routinely, we cut time to train and implement by over 75%

Safer environments and processes

By decreasing accidents and errors across manufacturing, healthcare, processing and services, we’ve reduced OSHA incidents by 70%

Less turnover and burnout

By giving frontline people ownership of their methods, we elevate trust and cut turnover by over 20%


First, we set the metrics that matter to you, and then follow them throughout our programs

Frontline to bottom line ROI

Reductions in waste and improvements in productivity add up to lower operating costs and better results across the frontline

Our end-to-end approach sets us apart

Our proven methods stretch far beyond essential TWI, Kata and Standardized Work training. From initial preparation to ongoing consulting, we prepare people and workplaces for continuous improvement, better outcomes and increased engagement.
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Step One:

We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.

Step Two:

Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.

Step Three:

We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.

Step Four:

We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.

Step Five:

We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer) Train-the-Trainer Certification, and TWI:2018 Certification.

Step Six:

We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.

What Our Clients Say

We're a manufacturing company, but people are the core of our operation. TWI Institute's JR (Job Relations) program brought an emphasis on trust and transparency that built a foundation for a more collaborative and cooperative culture.
Norton McMurray
Andrea Lee, Norton McMurray (Job Instruction, Solutions and Lean Training Page)

Ready to get started?