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Job Instruction (JI)

Elevating frontline skills and safety while introducing process stability and job satisfaction

Available Formats
In Person

Introduction to Job Instruction

Job Instruction training (JI) is foundational because it builds stability in your processes. JI trains your people to breakdown a given job and develop the “one best way” to do it, then in turn, train others to perform that job the “one best way” – consistently and repeatably. Process stability is generated across all workers, at all times and lays a solid foundation for continuous improvement programs.

Our End-to-End programming assures adoption and continuation of the benefits of TWI and Job Instruction. Your TWI Institute coach will meet with management, managers, trainers, supervisors and team leaders, to observe your TWI JI implementation. Your coach will gauge progress, identify problems, suggest solutions and help realign goals.

What Job Instruction Covers

Job Instruction, as is the case with all TWI Institute programs, is focused on the people who supervise the workers and the workers themselves. Its emphasis is not only on building skills, but also on building confidence – in what the job entails, how to do it the one best way, and why. What’s more, JI provides a proven and reliable system for elevating the kind of employee engagement and participation that advances ongoing or planned continuous improvement, kaizen, lean and operational excellence initiatives.

  • Getting the worker interested in learning the job
  • Breaking down jobs into the into the “one best way” – What, How and Why
  • Presenting the process and demonstrating the “one best way”
  • Teaching the process and empowering the worker to “learn by doing”
  • Checking progress, coaching the worker and encouraging questions

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Experience impressive results with Job Instruction

Increased Output

Boost productivity and quality

Reduced Training Time

See dramatic cuts in time-to-train

Fewer Job Site Accidents and Errors

Add a new level of safety to your job sites

Higher Job Satisfaction

Realize more engagement and self-satisfaction

Job Instruction delivers results across multiple industries

While Job Instruction’s first application was manufacturing, JI has improved process and outcomes across a wide spectrum of industries and departments. Whether you work in operations, human resources, quality, production or customer service and satisfaction, Job Instruction brings the stability, skills and safety that drive brilliant results.

Job Instruction drives cross-industry improvements


Reduction in Downtime/Manufacturing


Reduction in Training Time/ Distribution & Retail


Reduction in Length of Stay/Healthcare & Hospitals


Reduction in Manpower Costs/Transportation
These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

What our Client Say

Working with TWI's JI, both training times-to-competency and scrap were reduced and productivity was increased more than 35% over a two-year period of time. This was despite a 41% increase in full-time workforce and similar increase in temporary workers.
Fuji Film, Production Manager
Fuji Film, Production Manager, Chris Dubuque (Job Instruction Page)
Employees feel the (TWI Institute Training Program) gives them a better opportunity to get to know new employees on a personal and professional level. ... Statistically, we went from a 6- to 8-month training curve down to 6 to 8 weeks. This is a huge improvement and it shows in the attitudes of new employees and their knowledge of the job at hand.
Al Engstrom, Plant Manager From Giants Foods
Al Engstrom, Plant Manager, Giants Foods (Job Instruction, Lean Training and Industries page)
We're a manufacturing company, but people are the core of our operation. TWI Institute's JR (Job Relations) program brought an emphasis on trust and transparency that built a foundation for a more collaborative and cooperative culture.
Norton McMurray
Andrea Lee, Norton McMurray (Job Instruction, Solutions and Lean Training Page)

Our end-to-end approach sets us apart

Our proven methods stretch far beyond essential TWI, Kata and Standardized Work training. From initial preparation to ongoing consulting, we prepare people and workplaces for continuous improvement, better outcomes and increased engagement.
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Step One:

We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.

Step Two:

Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.

Step Three:

We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.

Step Four:

We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.

Step Five:

We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer) Train-the-Trainer Certification, and TWI:2018 Certification.

Step Six:

We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.

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Explore TWI Programs

Job Instruction (JI) is a cornerstone program in TWI Institute’s offering. Round out your improvement planning with programs that build stronger supervisor/worker relationships, fuel new improvement ideas and create additional levels of safety.

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