Case Studies

Danske Bank – Creating a Better Customer Experience by Creating a Better Employee Experience

Danske Bank has helped people and businesses in the Nordics realize their ambitions and goals for more than 145 years. TWI Institute helped Danske Bank’s people reach their goals.

Danske Bank is headquartered in Copenhagen, Denmark. With strong local roots, it helps customers become financially confident and build their lives and businesses on a solid financial foundation. TWI Institute built a strong improvement foundation at Danske Bank with people-focused coaching and skills building.

  • Improve employee engagement and satisfaction.
  • Address ineffective cross training and deviation in efficiency.
  • Align coaching and training with corporate initiatives.
  • Make training easier and faster.



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