Healthcare & Pharmaceutical
People-focused solutions for pressure-filled environments.
Never before has the pressure on our healthcare system been so intense and so widespread. High rates of illness, equipment and materials shortages, accelerated drug development and testing, new procedures, stressed healthcare professionals, higher risks and spiraling costs – where do we start?
We believe that people are a smart start because they are integral to many of the solutions we need. Training and coaching-in skills, stability and safety on the frontlines can address issues and relieve pressures – on people and profits.
The TWI Institute is a people business that coaches and trains. Our programs generate results and value in the workplace by advancing the skills, contributions and self-respect among supervisors and workers. The work we do with you and your teams provides the ideal foundation or complement to current or planned continuous improvement, lean, kaizen, operational excellence or talent development initiatives.
- Building skills that improve patient care and provider safety
- Reducing sentinel events, readmissions and length of stay
- Addressing risk by improving treatment, maintenance and PPE procedures
- Safeguarding patients and providers against spreading pathogens
- Working to regulatory, quality/ISO and business standards
- Creating a collaborative, improvement culture
- Reducing production and operating costs
Who do our programs help?
Every business segment is different and every organization is different. Our deep experience in Healthcare & Pharmaceuticals enables us to customize a coaching and training solution that fits your unique structure.
Our programs support:
- Skilled Nursing Facilities
- Outpatient Facilities
- Urgent Care Clinics
- Home Care
- Pharmaceutical Manufacturing
- Medical Device Manufacturing
Proud to work
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Experience impressive results on your frontlines
Quicker, More Effective Training
Whether it’s new people, existing people or returning retirees, we can quickly help them upskill or reskill.
Stability and Consistency
Core to TWI Institute programs is proper job instruction. Incorporating TWI in healthcare develops the “one best way,” and aligns standards with best practices for uniform, productive output and optimal patient care.
Make your people agents of change for advancing processes and procedures.
Culture of Leadership
Coaching and training leadership skills across the frontline builds a “leadership workforce” – better people, better relationships and better patient care.
Reduce Readmissions- How much can you save?
TWI Institute training and coaching cuts readmissions dramatically and improves operating costs at your facility. Use the calculator to see how much you can save.
Reduce Length of Stay- How much can you save?
TWI Institute training and coaching cuts average length of stay dramatically and improves operating costs at your facility. Use the calculator here to see how much you can save.
What Our Clients Say
Our end-to-end approach sets us apart
We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.
Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.
We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.
We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.
We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer) Train-the-Trainer Certification, and TWI:2018 Certification.
We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.