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TWI, Kata, and Standardized Work in Quality Management

Achieving customer satisfaction and quality goals through people-focused programs.

Empowered employees deliver on quality strategies and generate results

Quality management is both mechanics and manpower … tools and culture. TWI Institute is a people business that coaches and trains. Our programs empower employees, support quality strategies and generate results and value in workplaces by advancing skills, contributions and self-respect among supervisors and workers.

In an article in Quality magazine, operational efficiency expert Don Goolsby writes that quality organizations that lack problem solving (PS) and continuous improvement (CI) teams will suffer higher scrap rates, decreased customer satisfaction and increased risk. Goolsby identified several challenges for quality managers.

Among these, in addition to PS and CI, were Employee Communication and Engagement, Procedures and Instructions, and Training and Development. All TWI Institute programs work to overcome related challenges.

One of the things that makes us different is our focus on frontline people and teams. This approach gives you the ideal foundation for Standardized Work, continuous improvement, Lean, kaizen or Six Sigma initiatives.

Who Our Programs Help

Every organization is different, but people problems often are similar. Our deep experience working with leaders in Quality Management enables us to structure the exact kind of coaching and training solution that fits you best.

Our Programs Help
  • C-levels, V-levels, Directors and Managers in Quality Management
  • Culture Development
  • Improvement and Continuous Improvement Leaders
  • Lean Leads
  • Process Management
  • Quality Assurance, Control and Systems Leads
  • Quality Program Leaders
  • Six Sigma Masters and Black Belts
  • Training Management
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Experience Impressive Results

Create value where it counts

TWI Institute works hand-in-hand with supervisors and people on the frontlines. Our training programs build skills, better relationships and better results.

Aligns and supports quality goals

Before training begins, we work with you to identify and track key objectives and metrics.

Change, Improve, Repeat

Make your people everyday agents of change for advancing processes and procedures.

Culture of Leadership

Our time-tested coaching and training processes help build a “leadership workforce” that values collaboration and generates high-value improvement.

How much can you improve?


reduction in operator errors and rework


Decrease in turnover


Savings in manpower costs


Improvement in employee engagement
These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

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What Our Clients Say

At the Cummins Midrange Engine Plant, manufacturing defects stood at approximately 1,500 PPM. TWI Institute’s Job Instruction (JI) training had a significant quality impact for Cummins and the customer. Defective PPM plummeted from 1,500 to 70.

Our end-to-end approach sets us apart

Our proven methods stretch far beyond essential TWI, Kata and Standardized Work training. From initial preparation to ongoing consulting, we prepare people and workplaces for continuous improvement, better outcomes and increased engagement.
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Step One:

We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.

Step Two:

Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.

Step Three:

We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.

Step Four:

We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.

Step Five:

We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer) Train-the-Trainer Certification, and TWI:2018 Certification.

Step Six:

We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.

See where TWI Institute can take you.