TWI, Kata, and Standardized Work in Quality Management
Achieving customer satisfaction and quality goals through people-focused programs.
Quality management is both mechanics and manpower … tools and culture. TWI Institute is a people business that coaches and trains. Our programs empower employees, support quality strategies and generate results and value in workplaces by advancing skills, contributions and self-respect among supervisors and workers.
In an article in Quality magazine, operational efficiency expert Don Goolsby writes that quality organizations that lack problem solving (PS) and continuous improvement (CI) teams will suffer higher scrap rates, decreased customer satisfaction and increased risk. Goolsby identified several challenges for quality managers.
Among these, in addition to PS and CI, were Employee Communication and Engagement, Procedures and Instructions, and Training and Development. All TWI Institute programs work to overcome related challenges.
One of the things that makes us different is our focus on frontline people and teams. This approach gives you the ideal foundation for Standardized Work, continuous improvement, Lean, kaizen or Six Sigma initiatives.
Who Our Programs Help
Every organization is different, but people problems often are similar. Our deep experience working with leaders in Quality Management enables us to structure the exact kind of coaching and training solution that fits you best.
Our Programs Help
- C-levels, V-levels, Directors and Managers in Quality Management
- Culture Development
- Improvement and Continuous Improvement Leaders
- Lean Leads
- Process Management
- Quality Assurance, Control and Systems Leads
- Quality Program Leaders
- Six Sigma Masters and Black Belts
- Training Management
Proud to work
with leaders like
Experience Impressive Results
Create value where it counts
TWI Institute works hand-in-hand with supervisors and people on the frontlines. Our training programs build skills, better relationships and better results.
Aligns and supports quality goals
Before training begins, we work with you to identify and track key objectives and metrics.
Change, Improve, Repeat
Make your people everyday agents of change for advancing processes and procedures.
Culture of Leadership
Our time-tested coaching and training processes help build a “leadership workforce” that values collaboration and generates high-value improvement.
What Our Clients Say
Our end-to-end approach sets us apart
We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.
Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.
We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.
We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.
We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer) Train-the-Trainer Certification, and TWI:2018 Certification.
We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.