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Government and Institutions

Leveraging people to improve quality, speed and efficiency of services.

The model for successful improvement in service organizations is shifting from programs to people.

Research from Vanderbilt University’s Center for the Study of Democratic Institutions reported that 39% of government executives surveyed think that the skill of their workforce is a significant obstacle to their agency fulfilling its core mission. Complicating matters are budget cuts, lack of leadership buy-in for new training programs and pressures on available time.

One important aspect of the improvement model is a shift toward people instead of programs. We believe that people are a smart start because they are integral to many of the solutions for government as well as institutional and service organizations.

The TWI Institute is a people business that coaches and trains. Our programs generate results and value in government and institutional workplaces by advancing skills, contributions and self-respect among supervisors and workers. The work we do with you and your teams provides the ideal foundation, or complement, to continuous improvement training, lean, kaizen, operational excellence or talent development initiatives.

Building skills and reskilling as technology evolves
Working to regulatory and compliance standards
Finding better ways of delivering training
Creating a collaborative improvement culture
Adapting to changes in process and people
Reducing turnover and overall costs

Who Our Programs Help

Every organization is different, but their people problems may be similar. Our experience with Kata, Standardized Work and TWI in Government and Institutions enables us to structure the exact kind of coaching and training solution that fits you best.

Our programs help:

Academic Institutions
Charitable Trusts and Foundations
Federal, State and Local Governments and Agencies
Financial Institutions
NGOs
Trade Organizations

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with leaders like

Experience Impressive Results with Our Proven Programs

Effective Training Faster

Whether it’s new people or veteran staff, we can upskill or reskill in less time, in person or virtually.

Stability and Consistency

Core to TWI Institute programs is proper job instruction and standardization. Developing the “one best way” aligns standards with performance for uniform, productive and compliant output.

Continuous Improvement

Make your people everyday agents of change for advancing processes and procedures.

Culture of Leadership

Coaching and training leadership skills builds a “leadership workforce” — better people, better relationships, better results.

Results

78

%

Reduction in training time

23

%

Decrease in turnover

45

%

Savings in manpower costs

31

%

Improvement in employee engagement

These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

Recommended Programs

TWI Programs

TWI is proven to build skills, stability and safety among supervisors, team leaders and workers through hands-on learning and practice.

Kata Programs

Kata makes improvement a top-tier priority. Kata embeds structured, scientific thinking into day-to-day work and quickly establishes a culture of continuous improvement and problem solving.

Standardized Work Programs

Stabilizing work conditions and operating time, increasing the level of safety, enabling easier judgments regarding “normal” versus “abnormal” situations, reducing costs and, overall, maintaining and improving quality – all of these are the results of learning and implementing Standardized Work.

What Our Clients Say

Employees are trained…so that it’s easier to understand what is required and how things are done. Training time reduced from 15 days to three; employee satisfaction grew 23.5%.

From Danske Bank

Our end-to-end approach sets us apart

Our proven methods stretch far beyond essential TWI, Kata and Standardized Work training. From initial preparation to ongoing consulting, we prepare people and workplaces for continuous improvement, better outcomes and increased engagement.

1
Preparation
2
Education
3
Adoption
4
Integration
5
Certification
6
Continuation

Step One:

Preparation

We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.

Step Two:

Education

Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.

Step Three:

Adoption

We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.

Step Four:

Integration

We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.

Step Five:

Certification

We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer), and Train-the-Trainer Certification.