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Job Relations (JR)

Creating a leadership culture by building respect, cooperation and trust among employees

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Course Overview
Course Overview
Format
In Person, Virtual
Prerequisite Experience
None
Course Duration
10 Hours
Course Size
Up to 10 Participants
Location
Client On-site, Virtual
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Objectives of the Course

Objective 1

Train team leaders how to evaluate and take action to solve and prevent problems between employees

Objective 2

Learn a four step method for effectively resolving relationship problems in the workplace

Objective 3

Apply foundations that build and sustain strong employee relations

Participant Details

Who is this program for?

  • Executive Management
  • Mid-level Managers
  • Frontline Supervisors
  • Team Leaders

What do I need to bring?

  • Examples of previous or current employee conflicts

What Is Job Relations?

Job Relations (JR) teaches the essentials of leadership and positive employee interactions by emphasizing “Respect for People.” By developing and maintaining constructive relationships, you prevent problems from arising that hinder better performance and improvement. JR lays the groundwork for building stability into your processes, supported by an atmosphere of team spirit and collaboration.

JR trains and coaches supervisors in how to handle problems and how to prevent them from occurring. Most importantly, it aids in developing a logical, common sense approach to handling issues with a people-centric view. These core elements are proven to inspire consensus building and individual problem solving.

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What We Will Cover

Like all TWI Institute programs, Job Relations focuses on supervisors, team leaders and the workers themselves. In addition to solving and preventing problems with people, JR demonstrates how teamwork can achieve key goals for output, quality, safety and cost reduction.

  • Recognizing problems, issues and conflicts early on; noting opportunities to further improve working relationships
  • Defining clear and measurable objectives
  • Collecting all the facts, including opinions and feelings
  • Weighing and deciding on possible solutions
  • Determining the best action to take
  • Monitoring and checking results
  • Comparing results to objectives
  • Developing leaders and leadership techniques

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Recommended Learning Pathway

The following pathway is what we recommend to receive the fullest benefits of Training Within Industry. Our team will always consult with you to determine which set of courses will be most impactful. Ultimately there is no static learning pathway — even if you want to take just one course, it's about what’s best for you.
Learning Pathway Image
Step 1
Job Instruction, Job Relations, & Job Safety
JI, JR and JS create a foundation for skills training and employee management. Though JI is a great first step, any of these courses can be taken first. We do recommend that these concepts be taught and implemented before moving on to the next level.
Learn More About JI Learn More About JR Learn More About JS
Step 2
Job Methods & Standardized Work
With the foundations in place, now comes the time to improve the "one best way" to get work done and ensure that improvement is continuous and sustainable. You can opt to practice JM on its own, or participate in Standardized Work — which includes ALL of the JM curriculum.
Learn More About JM Learn More About SW
Step 3
Problem Solving
With your system in place, now you need to keep it running smoothly. PS is the last step and offers a systemic approach to identifying issues and determining which of the previous approaches will offer the best solution.
Learn More About PS

What Our Clients Say

It's a great building tool for people relationships. Great standard methods to approach people problems. Easy and clear to follow.
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Credly Certifications with TWI

We are committed to providing you with the tools necessary to achieve your professional goals, and we understand that communicating your credentials in an ever-expanding online marketplace can be challenging. That is why we partner with Credly to provide you with a digital version of your credentials. Digital badges can be used in email signatures or digital resumes, and on social media sites such as LinkedIn, Facebook and X (Twitter). This digital image contains verified metadata that describes your qualifications and the process required to earn them.

Learn More About TWI Certifications

Job Relations delivers results across multiple industries

Companies across a variety of industries feel the positive impact of JR. Whether you work in operations, human resources, quality, production or customer service and satisfaction, Job Relations fosters the harmony and team spirit that drives brilliant results.
Industries
Transportation
Healthcare & Pharmaceutical
Manufacturing
Energy & Environmental
Distribution & Retail
Government & Institutions
Departments
Human Resources/Training
Operations
Quality Management
Risk Management
Production

Job Relations drives
cross-industry improvements

23

%
Reduction in Turnover/Manufacturing

78

%
Reduction in Training Time/Retail and Distribution

25

%
Reduction in Grievances/Manufacturing

110

%
Improvement in Employee Engagement/Healthcare
These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

Our end-to-end approach sets us apart

Our proven methods stretch far beyond essential TWI, Kata and Standardized Work training. From initial preparation to ongoing consulting, we prepare people and workplaces for continuous improvement, better outcomes and increased engagement.
  1. 1
    Preparation
  2. 2
    Education
  3. 3
    Adoption
  4. 4
    Integration
  5. 5
    Certification
  6. 6
    Continuation
Step One:
Preparation

We start with an assessment and provide tailored recommendations for your workers and your workplace. KPIs are set, a communication strategy is planned and workforce orientation begins.

Step Two:
Education

Supervisors, team leaders and those who direct the work of others attend, participate and learn in our cornerstone programs: TWI, Kata and Standardized Work.

Step Three:
Adoption

We work with you to plan a pilot program and teams begin to learn by doing. Through workplace practice and coaching, we help students accept the ideas and put them to work. We’re with you through every step of the journey.

Step Four:
Integration

We assess learning, validate pilot results, incorporate skills into routines, evaluate practices and culture, and measure performance against KPIs.

Step Five:
Certification

We execute worker and workplace certifications, including TWI Certification (student and trainer), Kata Certification (student and trainer), and Train-the-Trainer Certification.

Step Six:
Continuation

We stay connected with planned reassessments, KPI checks, remedial coaching, and re-certifications to protect and grow your return on investment.

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