Case Studies

Baptist Health Care – Achieving Improvements in Patient Care and Costs

A Malcolm Baldrige recipient, Baptist Health Care (BHC) partners with TWI Institute in its commitment to be a national leader in quality, service and patient health and satisfaction.

Baptist Health Care is a community-owned, not-for-profit health care organization based in northwest Florida that is dedicated to helping people throughout life’s journey. As part of that commitment, BHC looks to TWI Institute to help improve frontline performance, overall performance and patient experience.

Integrate TWI into frontline training and coaching
Leverage PDCA cycles
Focus on falls and infections

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