Principal, CEO & President
Scott brings 25 years of manufacturing experience and leadership to the TWI Institute. As Plant Manager of Albany International in Homer, NY for 7 years Scott was not only able to keep the business viable, but thrive in the face of rapidly escalating raw material costs and stiff competition from overseas markets. Much of the improvements achieved, such as an operating income increase of 375% over 4 years, were the result of a successful Lean implementation and the development of a world class TWI program. The achievements from the TWI implementation were featured as a case study in Bob Wrona and Patrick Graupp’s book Implementing TWI: Creating and Managing a Skills Based Culture, published by Productivity Press in November 2010.
Scott began his career with Mobil Chemical as a project engineer responsible for large capital project installations. He also held positions as a Process Engineer, Maintenance Manager, Plant Superintendent and Plant Manager in his 13 year career with Mobil/Pactiv. Scott moved on to Huhtamaki Consumer Packaging in Fulton, NY and spent 5 years as Operations Manager. During his time there the business experienced significant expansion, successful negotiation of a four year union contract, and the beginning implementation of their Lean systems.
Scott has training in Six Sigma from the University Of Tennessee Knoxville, and earned a bachelor’s from the Rochester Institute of Technology and an MBA from the University of Phoenix.
Principal, Vice President & Senior Master Trainer
JI, JR, JM, JS, PS
Patrick began his training career at the SANYO Electric Corporate Training Center in Japan after graduating with Highest Honors from Drexel University in 1980. There he learned to deliver TWI from his mentor Kazuhiko Shibuya. Mr. Shibuya was trained by Kenji Ogawa who was trained by the four TWI Inc. trainers sent from the US to help Japan rebuild industry in 1951. Patrick earned an MBA from Boston University while heading Sanyo's global training effort. He was later promoted to the head of Human Resources for SANYO North America Corp. in San Diego, CA where he settled.
Patrick partnered with Bob Wrona in 2001 to conduct TWI pilot projects in Syracuse, NY that became the foundation for the TWI Institute which has since trained a rapidly expanding global network of over 1100 certified trainers who are now delivering TWI training in the manufacturing, health care, construction, energy, and service industries in the US and around the globe. These efforts were outlined in their book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize Recipient for 2007. Patrick is also the author of Implementing TWI: Creating and Managing a Skills-Based Culture which was published by Productivity Press in 2010 and Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care published by CRC Press in 2012.
JI, JR Program Facilitator
After completing his education in diesel mechanics and heavy equipment, Jamie began his manufacturing career at the Buckbee Mears Corporation plant in Cortland, NY where they produced TV and monitor aperture masks using a chemical etching process. His primary responsibilities as Technician/Supervisor were to train and coach line personnel on how to troubleshoot production line conditions by focusing on defect evaluation to improve quality and productivity to reduce cost.
After Buckbee Mears closed in 2004, Jamie joined Albany International in Homer, NY where he quickly advanced to the key position of Set-Up Operator. Jamie was selected to become the TWI JI Trainer in 2007 and he became the TWI Champion after six months of mentoring by the TWI Institute. His key roles were delivering training, developing timetables and tracking training that led him to develop an audit system to monitor the effectiveness of the training. When Corporate recognized the TWI JI program was credited for a 70% reduction in Human Errors associated with machine changeover, Jamie was given the additional responsibility to spread Job Instruction to other Albany plants in America.
Jamie’s passion for TWI led him to take advantage of an opportunity to join the TWI Institute as a TWI Master Trainer and Program Facilitator in 2013 where he now delivers TWI training and coordinates TWI program deliveries around the globe. Certified as a Master Trainer in Job Instruction and Job Relations and Trainer in Job Methods and Toyota Kata.
Dick began his manufacturing career at Remington Arms Company in Ilion, NY as a machine operator. Since 1982 Dick was employed in various management positions at Remington that included Quality Engineer, Engineering Supervisor, Organization Development Resource, and as the Group Leader of the Continuous Improvement Group.
He left Remington in 1996 to become President of Revival Industries in Herkimer, NY where he directed all daily activities as the majority owner until 2007. Dick decided then to put his lean experiences to work as a consultant to help local manufacturers compete in the global market. Soon after discovering the TWI Program he became a TWI Institute Certified Trainer for JI, JR, and JM delivering numerous training classes, coaching and implementation guidance at companies around the globe before joining the TWI Institute in 2011.
Dick completed his JI Master Trainer training in January 2012 and his JR Master Training in July 2012. His strong engineering and management experiences are now put to good use for the TWI Institute when introducing TWI to companies, when providing follow-on coaching during the implementation process, and also when training new TWI trainers.
Dick earned an AS Engineering Science degree from Mohawk Valley Community College, and a BS Mechanical Engineering and MBA from Syracuse University.
JI, JR, JM, JS
Richard has over 20 years of experience in manufacturing, most of it with the Boeing Company in Washington State. There, Richard became involved in Boeing’s Lean Manufacturing initiative as a member of the Boeing Supplier Support Center which assisted key Boeing suppliers, both domestic and international, with beginning a continuous improvement program based on the Toyota Production System. To fulfill this role, Richard received training in TPS from the Shingijutsu Company both in Japan and at Boeing.
Since retiring from the Boeing Company in 2000, Richard has continued to consult independently as President of Lean Promotions. Recognizing that TWI is one of the fundamentals of daily work routine management that support the Toyota Production System, Richard was one of the first consultant trainer trained and certified by the TWI Institute in 2003. In 2006 he was trained as the first TWI Institute Master Trainer to conduct train-the-trainer sessions for the TWI Institute. Richard also continues to deliver Job Instruction, Job Relations, Job Methods, Job Safety and Problem Solving for TWI Institute for clients around the globe in manufacturing, aerospace, steel, food, banking, construction, and the healthcare industries.
JI, JR, JM, JS
Mike has a double major in Biology and Scientific Land Management and then earned an MBA from Kennedy Western University. With more than 30 years of manufacturing and service industry experience in manufacturing management and continuous improvement efforts he has a history of success helping diverse enterprises gain competitive advantage and to position themselves for robust futures.
Mike’s broad continuous improvement experience includes Lean, Six Sigma, and TOC Implementations. Mike is certified in Production and Inventory Management through APICS, he is a senior member in the Society of Industrial Engineers, and he was Certified by NIST MEP as Lean Instructor for Lean 101, Value Stream Mapping, 5S, Setup Reduction, Plant Layout, Kaizen Events, Cell Design, Kanban Systems, and Standard Work with extensive experience implemented Lean for many small and medium sized companies.
Mike became a TWI Institute Certified Instructor for JI in 2005 and then systematically was trained and certified by the TWI Institute to deliver the JR, JM, JS and PS programs. While working for the Enterprise Minnesota Mike delivered hundreds of TWI classes before being trained as a Certified Master Trainer for the TWI Institute. Mike left Enterprise Minnesota in 2012 to invest his passion for the TWI program by introducing TWI to companies and especially by training new trainers for companies around the globe.
Gerard Berendsen is (co)founder and certified master trainer of the TWI Institute in the Netherlands, Belgium, Germany and Austria. Gerard studied Electrical Engineering, Business Administration, General Management, and MSc Lean Operations.
Gerard has over 30 years of experience in Operational, Engineering and Maintenance management at global companies. His focus was the development of people capabilities for improving business results. During his master’s program at Cardiff University, Gerard learned about TWI and started to practice. Through the training, implementation and development of TWI methods in Industry, Service and Healthcare, he became a certified TWI Master Trainer.
Gerard’s motto: “A day not learned, is a day not improved.”
Carla Latijnhouwers is co-founder and certified TWI trainer of TWI Institute Netherlands and Germany. Carla studied Operational Technology and Policy, Communications & Organization and she has been working in Continuous Improvement for many years. Since 2001, she has worked as a Lean Consultant and Trainer/Coach and has extensive experience in implementing and managing Continuous Improvement projects in the Netherlands and Germany. In 2013, she founded TWI Instituut Nederland BV and TWI Institut Deutschland GmbH together with Gerard Berendsen, with the aim to make the TWI methods more accessible for companies. This she does in different roles as a TWI Implementer, TWI Trainer and Master Trainer.
”TWI really helps supervisors within companies, facilitating them to make structural changes in their own organization."
After obtaining her degree in Spanish Philology at Adam Mickiewicz University in Poznan, Poland in 1993, Agata moved to Spain where she has since lived. In 2001, Agata joined Agilent Technologies Business Center in Barcelona where she worked in the International Distribution Organization supporting successfully the Resellers around Europe, Middle East and Africa. At Agilent, she participated in and led process improvement projects and learned about TQM and Lean. In 2006, Agata was introduced to TWI while learning about the Toyota Production System. In 2007, she founded Consulting 4 Work, a company dedicated to introducing TWI methodology in Spain.
The same year, Agata met Bob Wrona and Patrick Graupp and started to collaborate with TWI Institute, following its proven outline for delivering TWI courses. Since then, Agata has been developing her TWI skills with personal coaching and mentoring from Patrick Graupp, TWI Institute Senior Master Trainer. She is now a TWI Institute Master Trainer of Job Instruction and certified trainer of TWI Job Instruction, Job Relations, Job Methods and Problem Solving.
As a TWI Institute Global Partner, Agata is a co-founder and a director of Instituto TWI Iberia, operating in Spain and Portugal, implementing TWI methodology. As a trainer, coach and advisor, she has supported many organizations across different businesses around the world allowing her to gain experience in TWI implementations in different business environments. Agata speaks fluently 5 languages: Spanish, Polish, English, Portuguese and Catalan, enabling her to support TWI Global implementations across different countries and cultures.
Toyota Kata (TK)
Oscar Roche believes strongly that excellence in business lies in the development of people capability. It is this belief, combined with extensive operations management experience, that permits him to add value to any organization he works with.
Oscar specializes in developing the:
• 3 Training Within Industry (TWI) front-line leadership skills of Leading, Instructing and Improving.
• Improvement and Coaching Kata patterns outlined in “Toyota Kata” (Mike Rother).
Oscar began his work with TWI in 2009 after reading an article in the Target magazine and thinking “this is one of the missing pieces”. He has been trained by the TWI Institute in Job Relations, Job Instruction, Job Methods and TWI Problem Solving. Oscar and Ben Chopping’s TWI Institute Global Partnership was formed in 2011 which leads to work in Australia, New Zealand, South East Asia and the US, helping individuals and organizations develop the leadership capabilities of their people.
Oscar, now a TWI Institute Toyota Kata Master Trainer, has made developing his skills in assisting companies reach their business improvement goals his main focus. Oscar believes passionately that front-line leaders have been ignored for many years, and now is the time to support their development in order for businesses to survive and develop. The practical nature of the TWI and Toyota Kata programs makes them the ideal vehicle to build leader capability development. So much so, that Oscar practices the skills in his everyday working life.
Oscar is a regular speaker at TWI and Toyota Kata summits and conferences in the US and Europe and a frequent presenter of webinars through Lean Frontiers.
John started his career as a toolmaker within injection molding. This deeply rooted hands-on knowledge working and understanding life on the shop floor developed an appreciation for what was needed for good employee development and supervisory – employee relations.
John served in the Danish Army where his last position was First Class Sergeant for a recon section stationed in Kosovo. After his army career John earned an engineering degree in Manufacturing and Management, at the University of Southern Denmark.
John joined the LEGO Group in 2007 participating in the Supply Chain Graduate Program. In combination with years of coaching teams under the Danish Association of Rowing, the obvious choice was to start as project leader and concept developer. Starting in 2009 and throughout the following three years, time was spent on the development and implementation of the Global Job Training Organization at LEGO. This TWI JI project was extremely successful and generated so much global acclaim, John co-authored the book ”Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group”.
In 2012 John choose to leave the LEGO group, in order to work as an external advisor and coach within TWI, Lean and HR. He has quickly developed a reputation as a well-liked and thoughtful trusted advisor to many companies, helping them reach their business objectives through their people. In 2013 John and his organization, BusinessThroughPeople, became an official Global Partner of the TWI Institute known as the TWI Institute – Scandinavia covering Denmark, Sweden, Norway and Finland and the TWI Institute Switzerland. John is trained in Job Instruction and Job Relations and completed his Job Instruction Master Trainer training in January 2015
Toyota Kata (TK)
Joakim is a Senior Consultant and partner of Business Through People, the TWI Institute Global partner in Scandinavia. He is a highly skilled TWI, Lean and Toyota Kata coach and has expertise in Six Sigma and Change Management, as well.
Joakim is a strong leader and coach. His experience and commitment to the Kata and TWI programs and constant pursuit of self-improvement has consistently led to successful and sustainable results for clients.
His extensive work in multiple industries makes Joakim extremely flexible. He can quickly identify the top priority problems and ones best suited for a pilot project. Joakim is respected as a thorough, systematic, and patient trainer.
In addition to a Master trainer in Toyota Kata, Joakim is a certified trainer in TWI Job Instruction (JI) and Job Relations (JR) and has a Lean Silver Certificate from AME. He is the author of the book Beyond Lean and has translated Mike Rother’s Toyota Kata into Swedish. Joakim conducts training in both Swedish and English internationally.
Professor at University of Massachusetts
Professor Alan Robinson is a wearer of many hats; he is an innovator, but more specifically a professor, consultant, author, and orator. Robinson has been a member of the UMass community for almost thirty years, and is now the faculty advisor for the Isenberg Undergraduate Consulting Group.
After receiving his BA and MBA in mathematics from Cambridge University, Robinson’s interest in the consulting field was peaked during his studies at John’s Hopkins University, where he received both his PhD in applied mathematics and his MSE. Professor Robinson now takes on between ten and fifteen consulting projects per year, and has assisted over 200 organizations in 25 countries.
As a consultant, Robinson aims to give his clients the necessary insight and intellectual resources required to have long term success. With a focus on high performance organizations, creativity, and innovation, Professor Robinson specializes in what he calls thought leadership consulting. He thinks about a client’s problem and applies his experience and knowledge to help find the optimal solution. The projects he enjoys most, and finds most valuable, are those that scare him. For Robinson, consulting is a medium where he can combine his love of learning, his passion for business, and his interest in research.
President of Makoto Investments, Ltd.
Brad is a Lean / Toyota Production System Consultant in Manufacturing, Logistics, Finance, and Service functions since 1998 and has worked in Japan, Europe, Asia, North America and the Middle East on implementing Lean and making a corporate culture change in many different settings.
Brad and his team help develop global operations improvement strategies and deploy them locally in a way that is effective and uses local strengths. Brad and his team in operations strategy and setting up operational improvement programs that build on the strengths of the organization.
Vice President & Chief Improvement Officer, Baptist Memorial Healthcare Corp.
Skip Steward shares lessons from the “Baptist Management System,” including reflections from his 25+ year continuous improvement journey. Guided by his introduction to Dr. Deming’s vision of continuous improvement, Skip “migrated” from an early career in manufacturing to his current career in healthcare. One year ago, he was promoted from System Director for Continuous Improvement to serve as Baptist Health Care’s first-ever “CIO”, with an “I” for Improvement.
In addition to his explanation of the Baptist Management System, (“a holistic approach to managing that puts a focus on purpose, people and process. We care about the purpose, how to improve the process, and how we develop the people to improve the process.), Skip emphasizes his “infant stages” role in leading the shift in thinking within Baptist Health Care. In doing so, Skip explains the holistic nature he captured and distilled from Dr. Deming’s management method and what he is doing with this wisdom to challenge and limit the otherwise “business as usual” tendency towards event-driven and episodic improvements. While crediting the tools of Hoshin Planning, Design of Experiments, Statistical Process Control, Value Stream Mapping, and Pareto charts in both clinical and non-clinical settings, Skip is quick to acknowledge the role of placing a priority on being guided by a Deming lens before proceeding to the “faster-better-cheaper” efficiency of tools.
Dr. Jorge A. Sias
Director of Operations, Mexico
Jorge is a Human Resource and Training Professional with over 25 years of experience in global and multicultural organizations. Jorge was one of the very first to implement TWI in Mexico in the early 2000’s during his time at Robert Bosch. Jorge led several key initiatives including the successful reorganization of an automotive electronics plant in Cd. Juarez - El Paso Texas enabling him to drive human capital growth from 700 to 1,200. He also managed post-merger integrations of automotive, health and industrial acquisitions. As HR Director for Bosch Mexico, Jorge implemented SAP (P59) and centralized payroll for 7 manufacturing plants, a corporate organization and 8 sales and service divisions. In addition, he oversaw the centralization of leadership and technical training programs, competence management, compensation, succession planning and standardization of benefits.
Most recently, with the increasing demand in Mexico and Hispanic American Countries for the TWI Institute training services, Jorge is currently working to build capacity and a physical presence in México for the TWI Institute.
In addition to his professional Human Resource and Training experience, Jorge is educated as an MD and was a practicing physician from 1979 – 1994 providing health care services in rural and urban communities in Mexico. Jorge is also an accomplished artist and has participated in individual and group exhibitions at schools, plazas, galleries and art workshops in Mexico and the United States where he has met and been inspired by some of the icons of the art world.
Lynne manages the inside operations for the TWI program, TWI Institute staff, and its trainers. She manages the website, program scheduling, training logistics, contracts, vendors, inventory management, documentation and translations.
Prior to joining the TWI Institute, Lynne was a Project Manager with Wells Fargo and a Senior Business Analyst and Lease Portfolio Manager with Telmark LLC. Her areas of expertise include training, documentation, project management, information technology and quality control.
Lynne attended SUNY Canton and is trained and proficient in MS Office products, Dreamweaver, and PhotoShop.