Recommended Reading

Getting to Standard Work in Healthcare: Using TWI to Create a Foundation for Quality Care

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Patrick Graupp and Martha Purrier, CRC Press, 2012

This book describes how to incorporate the most widely used Training Within Industry (TWI) module, Job Instruction (JI), to facilitate performance excellence and boost employee morale in a healthcare organization. It not only examines the JI methodology, but also explains how this program is as vital and applicable in today’s healthcare environment as it was when it was developed to train replacements of an industrial workforce off to fight in WWII. By creating a foundation to achieve standard work in healthcare, TWI helps tackle the major challenges facing the healthcare industry today.