COURSES
Training Within Industry Build Skills That Strengthen Frontline Safety, Stability and Performance

Training Within Industry (TWI) is a hands-on learning and coaching method that helps frontline workers, team leaders and supervisors build foundational skills to improve how work gets done. Originally developed for manufacturing during World War II, TWI has delivered measurable results across industries — from healthcare and transportation to food processing and energy.

Each TWI course is focused on one key area of operational performance: job skills, teamwork, safety, process improvement and problem solving. Whether taken individually or as part of a learning pathway, these programs teach practical techniques that can be applied immediately on the shop floor.

  • Learn how to train coworkers consistently and confidently
  • Strengthen communication and teamwork to avoid conflicts
  • Improve how work is done using resources already in place
  • Build safety awareness and reduce risks
  • Solve problems at the root — before they become costly issues

Workers leave TWI programs with confidence, clarity and repeatable skills they can rely on day after day.

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Featured Courses

Explore the five core TWI programs. Each course focuses on a different skill essential to frontline performance.

Job Instruction (JI)
Job Instruction (JI)
Course Duration
10 Hours
Format
In Person, Virtual
Course Size
Up to 10 Participants
Location
Client On-site, Virtual
Learn how to teach others the right way to do a job — safely, efficiently and without shortcuts. JI helps build consistency and stability across shifts and teams.
Learn More
TWI Problem Solving (PS)
Job Relations (JR)
Course Duration
10 Hours
Format
In Person, Virtual
Course Size
Up to 10 Participants
Location
Client On-site, Virtual
Develop people skills to handle problems fairly, build cooperation, and support a respectful workplace. JR helps you lead with empathy and resolve issues before they escalate.
Learn More
Job Methods (JM)
Course Duration
12 Hours
Format
In Person
Course Size
Up to 10 Participants
Location
Client On-site
Break down specific jobs to find smarter, simpler ways of working. JM helps you identify waste and improve productivity using the resources you already have.
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Job Safety (JS)
Course Duration
10 Hours
Format
In Person, Virtual
Course Size
Up to 10 Participants
Location
Client On-site, Virtual
Spot risks before they become incidents. JS teaches how to observe hazards and take the right steps to create a safer workplace for everyone.
Learn More
TWI Problem Solving 2 (PS2)
TWI Problem Solving (PS)
Course Duration
40 Hours
Format
In Person
Course Size
Up to 15 Participants
Location
Client On-site
Learn a clear, structured method to find the real cause of problems — then fix them. PS builds confidence in handling day-to-day challenges and long-term improvements.
Learn More

Recommended Learning Pathways

We recommend the following pathway to receive the greatest benefit from TWI. Of course, our team will work with you to build the best plan for your organization’s needs, even if that’s taking just one course.
Learning Pathway Image
Step 1
Job Instruction, Job Relations and Job Safety
JI, JR and JS create a foundation for skills training and employee management. Though JI is a great first step, any of these courses can be taken first. We do recommend that these concepts be taught and implemented before moving on to the next level.
Learn More About JI Learn More About JR Learn More About JS
Step 2
Job Methods and Standardized Work
With the foundations in place, now comes the time to improve the "one best way" to get work done and ensure that improvement is continuous and sustainable. You can opt to practice JM on its own, or participate in Standardized Work — which includes ALL of the JM curriculum.
Learn More About JM Learn More About SW
Step 3
Problem Solving
With your system in place, now you need to keep it running smoothly. PS is the last step and offers a systemic approach to identifying issues and determining which of the previous approaches will offer the best solution.
Learn More About PS

The Impact of Our Training and Coaching

We feel great satisfaction in the value we have generated for our clients in so many different industries, including manufacturing, healthcare and pharmaceuticals, distribution and retail, energy and environmental, government institutions and transportation.

Increase in productivity

45

%
Increase in productivity
Reduction in training time

78

%
Reduction in training time
Reduction in employee turnover

23

%
Reduction in employee turnover
Fewer accidents

70

%
Fewer accidents
These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

Our Clients Say It Best

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We're a manufacturing company but people are the core of our operation. TWI Institute's JR (Job Relations) program brought an emphasis on trust and transparency that built a foundation for a more collaborative and cooperative culture.
Norton McMurray
Norton McMurray, Job Relations (Homepage)
Lean without TWI is like a saw without teeth.
Dwayne Butcher, former Vice President and Lean Architect From Lean Frontiers
Dwayne Butcher, Lean Frontiers, Saw without Teeth (Lean Training Page)
Quality improved, errors reduced, training time lowered. Huge win. Overwhelmingly positive.
Mark Anderson, Senior Manager From Amazon Fulfillment
Mark Anderson, Amazon Fulfillment (Leadership Dev and Distribution Page)

Credly Certifications With TWI

We are committed to providing you with the tools necessary to achieve your professional goals, and we understand that communicating your credentials in an ever-expanding online marketplace can be challenging. That’s why we partner with Credly to provide you with a digital version of your credentials. Digital badges can be used in email signatures or digital resumes, and on social media sites such as LinkedIn, Facebook and X (formerly Twitter). This digital image contains verified metadata that describes your qualifications and the process required to earn them.

Learn More About TWI Certifications