COURSES
TWI Frontline Leadership Development

Workplace leadership is a skill anyone can learn.

TWI Institute’s frontline leadership development programs foster both the practical skills required to manage frontline workers and the confidence to make decisions that benefit the entire organization.

When equipped with the right tools, frontline supervisors can become true leaders who:

  • Earn their teams’ trust
  • Inspire others to follow their direction
  • Instill a lasting culture of improvement in your organization

Reach out to learn more about our programs, and get ready to institutionalize success through your frontline supervisors.

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Frontline Leadership Development Addresses Problems at the Source

​​Lack of Engagement

Involve supervisors, teams and workers in ideation and solutions to increase engagement and enthusiasm.

Stalled Improvement Initiatives

When leadership supports a culture of improvement, employees learn to recognize problems and propose solutions.

Resistance to Collaboration

Aligning your team’s work with your organization’s vision builds more productive supervisor-worker relationships.

Skills Gaps

Keep your teams agile by providing opportunities for upskilling, reskilling and cross-skilling.

Instability

Develop work standards as the baseline for improvement.

Frontline Leadership Development Courses

Each program is designed to empower your frontline leaders by teaching and developing these essential skills. As your participants complete the different TWI Frontline Leadership courses, they should be able to coach the same skills to their teams.

Job Instruction (JI)
Job Instruction (JI)
Course Duration
10 hours
Format
In-Person/Virtual
Course Size
Up to 10 Participants
Location
Client On-site, Virtual
Develops process stability by developing the “one best way” to do a job, and creates a solid training foundation for improvement programs.
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TWI Problem Solving (PS)
Job Relations (JR)
Course Duration
10 hours
Format
In-Person/Virtual
Course Size
Up to 10 Participants
Location
Client On-site, Virtual
Teaches supervisors how to handle relationship issues with a people-centric view and prevent them from happening.
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Job Methods (JM)
Course Duration
12 Hours
Format
In-Person
Course Size
Up to 10 Participants
Location
Client On-site
Encourages higher productivity and output by improving the way jobs get done and eliminating, combining, rearranging and simplifying steps in the process.
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Standardized Work
Course Duration
40 hours
Format
In-Person
Course Size
Up to 15 Participants
Location
Client On-site
The bedrock foundation for all improvement programs, Standardized Work defines a standard for any given process, which becomes the common reference point for the way a task is performed.
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TWI Problem Solving 2 (PS2)
TWI Problem Solving (PS)
Course Duration
40 hours
Format
In-Person
Course Size
Up to 15 Participants
Location
Client On-site
Consolidates and integrates the proven TWI programs of JI, JR and JM, enabling frontline supervisors and workers to be self-sufficient and solve the problems they face more quickly and collaboratively.
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Job Safety (JS)
Course Duration
10 hours
Format
In-Person/Virtual
Course Size
Up to 10 Participants
Location
Client On-site, Virtual
Provides a framework for supervisors to engage employees in identifying potential hazards, eliminating them and preventing their recurrence.
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Frontline Leadership Courses Structure

All of our programs are ideal for small groups of 6–10 leaders and supervisors. Each program teaches essential skills and habits that compound over time to help your workers sustain a culture of improvement and engagement.

Even if your organization has previously implemented Job Instruction (JI), Job Methods (JM) or Job Relations (JR) training programs, our team can work with yours to identify remaining constraints, review existing leadership development efforts and tailor our training curriculum to integrate with your organization’s processes.

TWI Institute Trainers and Senior Consultants are always on hand to provide expert guidance and support.

Benefits of Frontline Leadership Development and Sustainment

When equipped with the right tools, your supervisors grow as a team into true leaders who can:

  • Regularly deliver superior business results
  • Build their team’s capability to solve problems and improve processes
  • Improve employee engagement and morale
  • Reinforce organizational values on a day-to-day basis
  • Show their teams the value of collective continuous improvement
  • Create a sustainable internal coaching program
More Benefits

Our Clients Say It Best

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We're a manufacturing company but people are the core of our operation. TWI Institute's JR (Job Relations) program brought an emphasis on trust and transparency that built a foundation for a more collaborative and cooperative culture.
Norton McMurray
Norton McMurray, Job Relations (Homepage)
Lean without TWI is like a saw without teeth.
Dwayne Butcher, former Vice President and Lean Architect From Lean Frontiers
Dwayne Butcher, Lean Frontiers, Saw without Teeth (Lean Training Page)
Quality improved, errors reduced, training time lowered. Huge win. Overwhelmingly positive.
Mark Anderson, Senior Manager From Amazon Fulfillment
Mark Anderson, Amazon Fulfillment (Leadership Dev and Distribution Page)

The Impact of Our Training and Coaching

We feel great satisfaction in the value we have generated for our clients in so many different industries, including manufacturing, healthcare and pharmaceuticals, distribution and retail, energy and environmental, government institutions and transportation.

Increase in productivity

45

%
Increase in productivity
Reduction in training time

78

%
Reduction in training time
Reduction in employee turnover

23

%
Reduction in employee turnover
Fewer accidents

70

%
Fewer accidents
These statistics represent documented composite results from actual improvements measured in client engagements and tracking metrics from the U.S. government.

Credly Certifications With TWI

We are committed to providing you with the tools necessary to achieve your professional goals, and we understand that communicating your credentials in an ever-expanding online marketplace can be challenging. That’s why we partner with Credly to provide you with a digital version of your credentials. Digital badges can be used in email signatures or digital resumes, and on social media sites such as LinkedIn, Facebook and X (formerly Twitter). This digital image contains verified metadata that describes your qualifications and the process required to earn them.

Learn More About TWI Certifications