Job Instruction Leads to Systemwide Change

Long-term TWI Education and Structure at The University of Kansas Health System

When The University of Kansas Health System set out to improve its pharmacy training program, it set in motion a project that would ultimately reshape the organization’s entire approach to training and leadership development. Inspired by principles rooted in Training Within Industry (TWI), the health system built a formal, scalable approach to staff training that emphasizes clarity, consistency and safety.

This eBook explores how the health system developed and implemented the Training Leadership Certification (TLC) program: An in-depth, six-module framework designed to equip frontline healthcare leaders with the tools and mindset to train others effectively. You’ll learn how The University of Kansas Health System:

• Integrated TWI Job Instruction methodology into a healthcare environment
• Built a sustainable structure of training roles and responsibilities
• Expanded the program beyond pharmacy to other clinical areas
• Balanced standardization with the flexibility needed for non-routine work